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| Order Processing and Delivery Information
| When is my order processed?
All orders are processed the same day they are received and placed it online. Your credit card is charged when your order is
shipped. If multiple shipments are required to fulfill your order, you will be
billed as the items are shipped. Delivery fees, as well as taxes
, if applicable, are charged on a pro-rated basis as items are shipped.
With respect to shipments of merchandise to consumers, wherever they may
reside, title to the merchandise shall pass to the buyer upon delivery of the
merchandise to the common carrier. Accordingly, Fruit Suits shall also not be
liable or responsible for packages delivered to you through any third party
with whom you arrange for receipt on your behalf after we have made delivery
to the address you designate (e.g., Skybox, Mail Boxes Etc., Postal Annex).
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How will I know if you've received my order?
When ordering online, you can request to receive an order confirmation via
email. Just click on the appropriate box on the payment information page, make
sure your email address is correct, and you will receive an email confirming
your order after you click on "purchase". Additionally, you will be
given your order number on the order confirmation page after you submit your
order. Be sure to jot this number down and keep it handy in case you have
questions about your order.
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| Change or Cancel an Order
If we (or the manufacturer, for items shipped directly from the manufacturer)
have not yet shipped your order, you can request a change or cancel your order. If you have just submitted your
order online, send an email HERE Be sure to
include your full name and address information, as well as your order
confirmation number. Please provide complete details on the information that
you would like to correct or change. When we have made the change on your
order, we will send you an email confirmation. If we are unable to change or
cancel your order, we will notify you via email. Click for information on
returns or exchanges. |
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Shipping Methods
We currently ship via normal ground transportation. Priority Delivery is
available for an additional $12.95 (US Deliveries only). Priority Delivery
takes 3-5 business days (may take longer for Hawaii, Alaska, Puerto Rico, and
U.S. Territories). Express Delivery is available for an additional $20 (US
Deliveries only). Express Delivery takes 1-2 business days (may take longer for
Hawaii, Alaska, Puerto Rico, and U.S. Territories). These services are only
available for in-stock items.
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| What will it cost me in the way of delivery charges? What is
included in your Delivery and Service* charge?
| Delivery Charges on US Orders
ONLY. (USPS) |
| Please add $1.50 to each order for
service* charges. |
| $32.01 to $50 |
$6.00 |
| $50.01 to $75 |
$7.00 |
| $75.01 to $100 |
$8.50 |
| $100.01 to $150 |
$9.50 |
| $150.01 to $200 |
$10.50 |
| over $200 |
$12.50 |
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Delivery Charges on Canada
and Puerto Rico
Orders ONLY. (USPS) |
| Please add $1.50 to each order for
service* charges. |
| $32.01 to $50 |
$9.00 |
| $50.01 to $75 |
$13.00 |
| $75.01 to $100 |
$15.00 |
| $100.01 to $150 |
$16.00 |
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*Our Delivery and Service Charges include our costs for customer service,
processing and shipping, returns and exchanges, and some overhead. |
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International Delivery
Delivery Charges for International
excluding Canada
and Puerto Rico. (USPS) |
| Please add $2.50 to each order for
service* charges. |
| 1 to 5 swimsuits |
$25.00 (flat fee) |
| 6 to 15 swimsuits |
$30.00 (flat fee) |
| 16 to 25 swimsuits |
$35.00 (flat fee) |
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*Our Delivery and Service Charges include our costs for customer service,
processing and shipping, returns and exchanges, and some overhead.
Fruit Suits shall not be liable or responsible for packages delivered to
you through any third party with whom you arrange for receipt [on your behalf]
after we have made delivery to the address you designate (e.g., Skybox, Mail
Boxes Etc., Postal Annex).
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| Estimated Delivery Time
All in-stock items are shipped within 2 business days of receipt of your order. For
in-stock items delivered within the continental United States, you should
expect to receive your order within 10-14 days (US orders only) depending on
your delivery area. Orders shipped outside the US may take up to 14-21 days to be
received via regular delivery.
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| Backorders
Occasionally, a product is more popular than we anticipated and we temporarily
run out of stock. When that happens, we will immediately notify you via email
with the anticipated shipping date. Most items that are backordered are
expected to arrive in our fulfillment center within 30 days. We ship all
ordered items as they become available, so if you have ordered more than one
item and any of those items is on backorder, you will receive multiple
shipments. You will be billed shipping for each item on a pro-rated basis
(based on the total dollar amount of your order) as it ships.
If you would like to inquire about the status of a backordered item, fax us at
760-202-0343 or send us an email
HERE
and include your name, address.
To cancel any backordered item, fax us at
760-202-0343 or send us an email HERE
and include your name, address and order confirmation number, if known, and the
item you wish to cancel. If the item has not already been shipped to you, we
will cancel it immediately.
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| Check the Status of an Order
If you have any questions about your order, including order status, you can
fax us at
760-202-0343 or send us an email
HERE
. Please include your name, address, in addition
to your question so that we may assist you as quickly as possible.
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