| Exchange an Item
If you've kept your packing slip, fill out the exchange portion of the form on
the back of the slip with the item(s) you would like to order, and include it
when sending your return merchandise. If the amount for the replacement item(s)
exceeds the amount to be refunded (cost of the product only; delivery and
service charges can not be refunded unless the error was ours), please include
payment for the additional amount. There are no additional charges for delivery
if you're exchanging an item. If you have specific questions about exchanging
an item, please fax us at 760-202-0343 or send us an email HERE
If you've lost your packing slip, fax us at 760-202-0343 or send us an email HERE for assistance. We
will search for your order and give you the information you need to include
with your return, including your order number. Ship your return merchandise to the following address:
Fruit Suits 249 Via San Lucia, Rancho Mirage, CA 92270 USA -- don't forget to include your order number with your
package! We recommend insuring your return shipment, as we cannot give credit
for items that we do not receive in our operations center. Please note that NO international returns/exchange are accepted.
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Refund Processing
Depending on the method you use to return the item(s) to us, it can take up to
7-14 days for us to receive your parcel. If you placed your order with a credit
card, the credit should be applied to your account, and should appear on your
statement, within one billing cycle from the time we process your return. Please note that NO international returns/exchange are accepted.
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